http://www.contrarianconsulting.com/volatility-the-new-normal-episode-46/
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- Alan Weiss:Good!
- Richard Martin:Hi Alan, Very appropriate words at this point in time for me. Thanks, Rich Martin
- Graham Franklin:a question of hubris overcoming enquiry.
- Alan Weiss:Excuse me, but I don't care about your view. 1. I told you not to write me. 2. A client you never met has a need and
- Dave Gardner:It sounds as if your client wants to tell consultants what the solution to his problem is: CRM. Software alone is seldo
- Alan Weiss:That's a pretty good idea. Too many companies, particularly financial services, see their customers and clients as poten
- Tim Wilson:Alan, In reading this post I couldn’t help but think about how customer service has declined overall. It seems that t
- Alan Weiss:I've had three consultants to the dental profession in my Mentor Program, and they all make their money by improving the
- Jason Burke:Coincidentally, I just recently finished "The Art of the Examination" by Barry Polansky, a book written by a dentist for
- Alan Weiss:That works, too!
- John Martin:I sometimes need a bonfire under my chair, and this kind of input does the trick just right. Thanks Alan.
- Alan Weiss:Just received a form letter from a Noel Pearlman in charge of US Consumer Product Management at Bank of Montreal express
- Alan Weiss:The degree of actual contempt for customers in financial institutions is often amazing, but when you see such dysfunctio
- John Martin:'They are worried that customers might hurt them instead of how customers are important to them' And that has just hi
- Simma:Always thankful for these reminders
- Alan Weiss:It's arrant stupidity. The letter was offensive, their response was tepid and pro forma, their follow up letter obnoxiou
- Volkmar Voelzke:I think it is not a specific Canadian issue (even if there are many gaps to good customer service in Canada as well). St
- Alan Weiss:Except I told him that "elevator pitches" were useless!
- Aras Geylani:Hi Alan, Saw your name in Harvard Management Communication Letter article about how Barnett Helzberg of Helzerg Diamond
- Alan Weiss:American Airlines followed up based on my blogging, but I doubt BOM will do anything but wonder why so many clients are
- Philippe Back:I wonder what the follow up will be... there may be something as those posts usually have "interesting" side effects.
- Alan Weiss:Here's a comment from Kevin Pare, posted with his permission: You hit the nail on the head. I had the exact same expe
- Alan Weiss:Can you imagine, out of the blue, deciding you'll alienate clients who are the best kind because you're changing the pol
- Noah Fleming:That's a hilarious story. Congrats BMO! I'm Canadian - we are good polite people. I do my business banking with B
- Alan Weiss:I'm sorry, but if someone can undergo the grueling (and often absurd) demands of medical school and beyond, they can run
- Alan Weiss:You can't make it up!
- Lisa S. Griffith:Mr. Weiss, Doctors schedule patients back-to-back patients every day all week because their income is controlled direct
- Noah Fleming:On the money Alan. Great story about the $377k proposal. Thanks, Noah
- Alan Weiss:Aw....I get a lot of that!
- Alan Weiss:I was just asked that in a speech this week. Generalize as much as you can to maximize your range of buyers and to prote
White German Shepherd.
This example is a great one of people need to be exposed and increase what they have knowledge of. You do not know what you don’t know.
For organizations and people to change their perspectives they must be accepting that they do not know everything and also accept that there is more to learn.
With volatility it was great how you explained the more specialized a system becomes and an organism the more likely it is to suffer from a change /volatility. Once an organism evolves to accept and deal with a continuum of volatility the greater its chances of survival.
Well said. And I remind you that Paul, the octopus, has predicted every single World Cup playoff game correctly to this point.
Alan,
A factoid you might of might not have known according to CEO Magazine you drive one of the most beautiful cars check it out.
http://www.forbes.com/2010/07/07/most-beautiful-cars-lifestyle-vehicles-autos_slide_12.html
Thanks, Tim. In December I should take possession of my custom-designed Bentley Supersport, 0-60 in 3.7, and about a third of a million. That would place it amongst the very top, especially of cars you can drive daily.
Alan,
To satisfy my curiosity I went out to the Bentley website to get an idea of your new purchase and all I can say is its one heck of a Christmas present.
They let me test drive a touring sample of one (they are not available here yet, but can be ordered). It is discernably faster than my GTC Speed, which is 602HP and 0-60 in 4.4. It’s a rocket, yet over two tons and eminently drivable in low gears. They placed two neat grills in the hood and changed the grill work. Four-wheel drive, dual turbo-charged 12. Only a handful of cars could give me a problem, and they are all 2-seaters, unusable in the winter, often very uncomfortable, no luggage space to speak of.
Alan,
Really great video!
The first of these I’ve watched. I’m sure I’ll find to go through all the episodes soon.
What’s your process for weaving in such a mix of ‘story’ and content into your still-brief videos?
This lesson on volatility is one of the most important ‘competencies’ that individuals and organizations are going to need going forward.
I’ve personally set myself on a course of increasing study and exploration of “uncertainty management”.
Thanks, Gogo. I just talk about what’s on my mind, trying to make it helpful and relevant for watchers.