Accountability

Some harsh truths: Unfortunately, there are some people who are actually disappointed that the horrific California fires are apparently the result of humans and not climate change. The terrible gas explosions in Massachusetts were apparently caused by an engineer not considering a certain sensor when redirecting gas flow. It snows in the northeast, and has for ten thousand years. Why are we so surprised when it does, and why so unprepared? If you’re going to get on an airplane with …



Podcast – The Uncomfortable Truth – Episode 58: If, Then

There are consequences to everything we do, and we ought to consider them before jumping into action.  So, I’m offering a few “if, then” examples to help provide some perspective.



Running

If you were standing midway around an oval track, and someone said, “Get to the point opposite as fast as possible,” would you run around the track or simply cut across the middle?! If you want to change from who you are today to some improved version, don’t look for gradual transitions or traditional routes, simply become that person. Stop taking the long way around because you think there are some rules in place. There aren’t.



Alan Weiss’s Monday Morning Memo® – 11/12/18

Alan's Monday Morning Memo

I’m writing this on a 777 ten hours out of Dubai and two hours from Adelaide. This follows my trip of about similar length from Boston to Dubai. This is my 18th trip to Australia since the 70s when the country was part of my management “domain” running from Tokyo to Sydney. I calculated at one point that I was responsible for 36 million square miles of the Pacific Ocean. (Maybe that included depth.) I’m arriving to spend two days …


What’s On, What’s Up?

I’m in Adelaide at 5 am Monday morning and I found a channel showing all the NFL games in live action, alternating whenever there is a scoring play or exciting action (it’s Sunday afternoon back home). I wish I could get this on US television! I discovered it by surfing the 40 channels on the system. You never know what you may find when you explore. Change the channel, your music, your dining, your vacations. You’ll never enjoy what you …


How to Be THE Priority

You cannot simply be another issue or priority on the buyer’s desk. The chances are that you will never be seen as the most important and won’t receive an immediate sale. You should be seen as the person who can help resolve all those other issues and priorities and therefore merits immediate investment.


Artificial Unintelligence

The younger and younger people I see in positions in major organizations—client service phone lines, retail sales, airline desk agents—the poorer and poorer judgment I encounter. It doesn’t seem to be a matter of smarts so much as a matter of seeing what they do as merely a (short-term) job and not a customer support function. There’s also an over-reliance on technology instead of one’s brain. In the coffee shop yesterday morning, the “barista” asked me twice about the size …