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A Black Eye for Black-Eyed Susan’s (Dumb Ass Stupid Management)

A Black Eye for Black-Eyed Susan’s (Dumb Ass Stupid Management)

The woman taking names at Black Eyed Susan’s in Nantucket in the morning (they don’t take breakfast reservations) was so rude, so ugly to people, so obnoxious, that we walked away and didn’t come back, the first time we’ve missed breakfast there during our visits in over a decade.

Owners need to shop their businesses. The food there is still excellent, but it’s excellent in a lot of places and those places have polite employees.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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