Alan Weiss’s Monday Morning Memo® – 10/25/10

October 25, 2010—Issue #58

This week’s focus point: Almost all organizations (public and private, large and small) have three potential interactions with customers and clients: products, services, and relationships. If you focus merely on product, you’re engaged in a price-sensitive commodity. If you focus also on service, you can differentiate and demonstrate more value. However, by including a focus on your relationships with customers you can develop loyal evangelists of your business who will always give you the benefit of the doubt in good times and bad.

Monday Morning Perspective: The dogs may bark, but the caravan moves on. — Old Arab saying

Last week to participate in Alan’s Friday Wrap at 40% discount for my readers in 2011.

You may subscribe and encourage others to subscribe by clicking HERE.

Privacy statement: Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.

Contact information:
ISSN 2151-0091

© Alan Weiss 2010. All rights reserved

Leave a Reply

Your email address will not be published. Required fields are marked *


This site uses Akismet to reduce spam. Learn how your comment data is processed.