Among the Phrases I Loathe

Among the phases I’ve come to loathe:

• Your call is very important to us.

• Please listen because our options have changed.

• Press “one” for English.

• One of our service experts will be with you shortly.

• We can’t take your call right now but we will get back to you within two business days.

• Please enter your serial and model number.

• ….or wherever your final destination may be.

• We are now on our terminal descent.

• The flight is completely full.

• We have a great flight team on board. (I’ll be the judge of that after we land.)

• Would you like to purchase our service contract with that?

• Just between you and I….


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