Alan Weiss’s Monday Morning Memo® – 11/12/18

Alan's Monday Morning Memo

I’m writing this on a 777 ten hours out of Dubai and two hours from Adelaide. This follows my trip of about similar length from Boston to Dubai. This is my 18th trip to Australia since the 70s when the country was part of my management “domain” running from Tokyo to Sydney. I calculated at one point that I was responsible for 36 million square miles of the Pacific Ocean. (Maybe that included depth.) I’m arriving to spend two days …





Alan Weiss’s Monday Morning Memo® – 11/05/18

Alan's Monday Morning Memo

My agent is selling one of my new book ideas with the working title, It’s the Customer, Stupid. I recently called the police department in Providence to find someone and received very courteous help. I called the deputy jury commissioner about being asked to serve on a grand jury and received very courteous help. I went to the local Dunkin’ Donuts and (again) when I got home, the order wasn’t correct. The Dunkin’ Donuts owner here has also banned employees …



Podcast – The Uncomfortable Truth – Episode 56: Please Press 1 for Intelligent Life

The ridiculous machinations employed to avoid talking to customers, what number do I press to end it all?  Who actually finds this to be a useful way to interact with a business?



Alan Weiss’s Monday Morning Memo® – 10/29/18

Alan's Monday Morning Memo

We’re in Nassau taking a much-needed vacation away from all accountabilities. I’m unabashedly hiding. There are “islands” in the various pools at the resort, with plants and palm trees on them. I’m reminded of a vacation we took somewhere in Mexico where there were a dozen or more iguanas on every island, which were surrounded completely by water. I’d occasionally swim up to one, which would regard me with those independently moving eyes, sort of like the air conditioning vents …