Coffee, Tea, or Incompetence? Or: It’s Hard to Get Good Help These Days

At the local Dunkin’ Donuts the dogs and I go in the drive-through lane. I order at the speaker coffee for me, tea for my wife (who’s home sleeping), and a donut for the dogs. The person inside asks me to repeat the order, I do, and then he repeats it accurately.

At the window, there’s no donut. So the woman there places that order again, charges me additional money, makes change, hands me a donut, while the line of cars grows down the street and onto the interstate. I said to her that the order was repeated twice and then confirmed.

“Yes,” she said, “but you have to understand that we’re very busy and have long lines.”

 


2 thoughts on “Coffee, Tea, or Incompetence? Or: It’s Hard to Get Good Help These Days

  1. Why is it that cos. like Chick-fil-A can get customer service right (almost all then time) and most of these other franchises basically stink?

    Last time I was in the Northeast, there was a Dunkin’ Donuts on every corner…”one need not go far for mediocrity.”

Leave a Reply

Your email address will not be published. Required fields are marked *

 

This site uses Akismet to reduce spam. Learn how your comment data is processed.