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DASM: Small Business, Small Minds

DASM: Small Business, Small Minds

About every five years we need major work done on our outdoor pool, which is quite large (75,000 gallons). As usually, I asked our pool company for an estimate, which seemed reasonable. We’re talking about $50,000.

Just for the experience (and because my wife suggested it), I called three other local pool companies to come by and see if they’re interested in the work. Two never called me back and one promised to come and never showed up. I’ve signed the contract with my existing company.

The economy is roaring, and a lot of small business owners feel they don’t have to be responsive. But like all good times, these will eventually end. These same businesses will then be starving for customers because they haven’t developed new contacts and contracts. Big box stores, chains, and larger competition don’t drive out small businesses, small thinking does.

Dumb ass, stupid management.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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