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Kudos to Kensington

Kudos to Kensington

I use a Kensington trackball on my desktop. I downloaded the new Sierra operating system on the Mac, and the trackball didn’t respond correctly. I called Kensington’s number, was connected to technical help inside of a minute (a woman in India), who walked me through a discard and install in the next five minutes.

I’m impressed by that kind of excellent customer service.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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