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Response Time

Response Time

When you get back to someone rapidly, you start in a very positive manner. If I’m unhappy with a product or service and complain, a fast response encourages me to believe they are concerned and want to make me happy. If they take two days to get back to me, I don’t care what they offer, I’m unhappy.

This is why we’re seldom happy with the government.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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