Podcast – The Uncomfortable Truth – Episode 56: Please Press 1 for Intelligent Life

The ridiculous machinations employed to avoid talking to customers, what number do I press to end it all?  Who actually finds this to be a useful way to interact with a business?

Podcast – The Uncomfortable Truth – Episode 55: The Best of Times

Are these good times or bad? I clarify the question and provide the answer.  This should provide just a little bit of perspective.

Podcast – The Uncomfortable Truth – Episode 54: Certitude

We’re absolutely certain, and quite often wrong, because we refuse to listen while we’re so certain.  So, how certain are you?

Podcast – The Uncomfortable Truth – Episode 53: Teachers’ Unions

When the student isn’t seen as the customer, the student isn’t served well, and neither are we.  Have these teachers’ unions really achieved anything?