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The Benefit of the Doubt

The Benefit of the Doubt

No one is perfect, and every organization will make mistakes. The key is not to try to achieve perfection, but to achieve such an excellent and trusting client relationship that you’re given the benefit of the doubt when there is an honest error.

You’ve all received bills that were in error. Sometimes you say, “They’re trying to cheat me by padding the bill.” Sometimes you say, “They made an error, I’ll let them know.”

How do your clients feel about you?

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 1

  • René Vidal

    July 6, 2018

    Absolutely, as you’ve said Alan: Logic evokes thinking, emotion leads to action.

    Our “approach” is always a choice…

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