No one is perfect, and every organization will make mistakes. The key is not to try to achieve perfection, but to achieve such an excellent and trusting client relationship that you’re given the benefit of the doubt when there is an honest error.
You’ve all received bills that were in error. Sometimes you say, “They’re trying to cheat me by padding the bill.” Sometimes you say, “They made an error, I’ll let them know.”
How do your clients feel about you?