Why Problems Are Really Opportunities

The Nikko Hotel in San Francisco, where I’m facilitating some workshops, does not, for some strange reason, provide the Wall Street Journal. I mentioned to the meetings manager how odd that is, and she responded by stopping on her way in to work to purchase one for me each morning.

That’s how you turn a problem into an opportunity. I anticipate she’ll be managing  one of their hotels in the near future.


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