Alan Weiss’s Monday Morning Memo® – 3/12/18

I’m an impatient guy in many respects. That often helps me to succeed, but sometimes creates problems. I also travel well and expect very good service.

Coming home from New York on the Acela on Saturday morning, one of the first class attendants brings my breakfast, and accidentally spills orange juice all over the meal, the tray, my seat, and me. He utters a profanity and hustles back to get towels. He cleans the seat, then looks at me, and says, “You’re going to need some too, right?” He makes another trip.

I said, “Look, mistakes happen, finish the cleanup, get me another breakfast, and we’ll be fine.” He did just that. He never apologized. I figured he was too embarrassed to say anything. When I departed in Providence, I gave him the usual tip, and he thanked me.

I guess some people might have written to Amtrak, or demanded to see the conductor, or hopped around the car in a frenzy (as one woman did a year ago because they ran out of her meal choice). I could have withheld the tip and been apoplectic over the lack of an apology.

But, that would have made me more miserable and unhappy than having the juice spilled on me! Sometimes our outrage makes us worse than the transgression that prompted it. Of course, maybe I’m just maturing.

Better late than never.

Patience is bitter, but its fruit is sweet. —Jean-Jacques Rousseau

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Super Global Best Practices, London and Adelaide: I’ve gathered the best practices of entrepreneurs, boutique firm owners, solo practitioners, academicians, and authors to create a vibrant day of improved performance that will immediately increase your business results and decrease your labor intensity. I’m guessing people will be rushing out during breaks to change proposals, alter online work, and create new initiatives. AND the first five to register in the UK and Australia will be my guests for dinner!

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