We’re insured (house, cars, personal property, liability, etc.) by Amica, a Rhode Island-based firm that I think is the best in the business.
Today they sent a letter explaining that an error in the rate created a lower insurance premium on my homeowner’s policy than should have been the case. I braced for the added amount due. The letter went on:
“We understand you trust us to provide you with timely and accurate policy information and we value your loyalty. Therefore, we are taking the unprecedented steps necessary to honor the lower premium stated in your renewal for the remainder of this policy period. However, we must correct the rates upon your renewal policy which may contribute to an increase in the cost of your insurance. As we embark on our 104th year of providing insurance coverage, Amica’s philosophy remains the same—courteous, professional service that exceeds your expectations. Without our valued, loyal policyholders, we would not be the company we are today.”
My policy doesn’t renew until September, 2011. I don’t think I need to say another word.