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DASM: Growth Is Based On Investment

DASM: Growth Is Based On Investment

I’m spending one night at the Ritz-Carlton in Marina del Rey before flying to Japan. This used to be one of my favorite hotels. Now it’s simply another Marriott property and I won’t be back. (I holed-up here for a while during 9/11.) The erosion of the Ritz-Carlton brand under Marriott cost-cutting and management is a study in stupidity.

You don’t cut your way to growth. I’ll be at the Four Seasons in Kyoto and Tokyo. They know how to take care of their guests.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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