On Second Thought

What should you do when you make mistakes even with fees and what language should you use? Well, click the play button and find out.

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2 Responses to On Second Thought

  1. Lew Sauder says:

    The change in project scope is one of the bigger challenges of the consulting relationship. It is often covered by the Assumptions section of the statement of work (SOW), however I’ve often tried to shy away from over-populating that section as it plants the seeds of mistrust. The client, seeing a long list of assumptions sees this as all of the reasons the consultant mistrusts them to act on good faith. Change controls are used during the course of the project, but the client can feel like they are nickle and dimed after while.
    The honest, straight-forward approach that you suggest is an excellent long-term solution that builds trust and goodwill with the client.

  2. Alan Weiss says:

    Scope creep and scope seep are equally invidious.

    I wouldn’t advise a “statement of work,” just objectives, measures, value, and options of varying power and fee. SOW is just a menu of deliverables, which are commodities.

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