My latest book, Thrive!, has been delivered, and our shipping folks will start on the backlog on Monday. The holiday mail will probably delay the package until after Christmas, but late presents are always nice! Thanks very much!
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Profiles:
- Alan Weiss:Good!
- Richard Martin:Hi Alan, Very appropriate words at this point in time for me. Thanks, Rich Martin
- Graham Franklin:a question of hubris overcoming enquiry.
- Alan Weiss:Excuse me, but I don't care about your view. 1. I told you not to write me. 2. A client you never met has a need and
- Dave Gardner:It sounds as if your client wants to tell consultants what the solution to his problem is: CRM. Software alone is seldo
- Alan Weiss:That's a pretty good idea. Too many companies, particularly financial services, see their customers and clients as poten
- Tim Wilson:Alan, In reading this post I couldn’t help but think about how customer service has declined overall. It seems that t
- Alan Weiss:I've had three consultants to the dental profession in my Mentor Program, and they all make their money by improving the
- Jason Burke:Coincidentally, I just recently finished "The Art of the Examination" by Barry Polansky, a book written by a dentist for
- Alan Weiss:That works, too!
- John Martin:I sometimes need a bonfire under my chair, and this kind of input does the trick just right. Thanks Alan.
- Alan Weiss:Just received a form letter from a Noel Pearlman in charge of US Consumer Product Management at Bank of Montreal express
- Alan Weiss:The degree of actual contempt for customers in financial institutions is often amazing, but when you see such dysfunctio
- John Martin:'They are worried that customers might hurt them instead of how customers are important to them' And that has just hi
- Simma:Always thankful for these reminders
- Alan Weiss:It's arrant stupidity. The letter was offensive, their response was tepid and pro forma, their follow up letter obnoxiou
- Volkmar Voelzke:I think it is not a specific Canadian issue (even if there are many gaps to good customer service in Canada as well). St
- Alan Weiss:Except I told him that "elevator pitches" were useless!
- Aras Geylani:Hi Alan, Saw your name in Harvard Management Communication Letter article about how Barnett Helzberg of Helzerg Diamond
- Alan Weiss:American Airlines followed up based on my blogging, but I doubt BOM will do anything but wonder why so many clients are
- Philippe Back:I wonder what the follow up will be... there may be something as those posts usually have "interesting" side effects.
- Alan Weiss:Here's a comment from Kevin Pare, posted with his permission: You hit the nail on the head. I had the exact same expe
- Alan Weiss:Can you imagine, out of the blue, deciding you'll alienate clients who are the best kind because you're changing the pol
- Noah Fleming:That's a hilarious story. Congrats BMO! I'm Canadian - we are good polite people. I do my business banking with B
- Alan Weiss:I'm sorry, but if someone can undergo the grueling (and often absurd) demands of medical school and beyond, they can run
- Alan Weiss:You can't make it up!
- Lisa S. Griffith:Mr. Weiss, Doctors schedule patients back-to-back patients every day all week because their income is controlled direct
- Noah Fleming:On the money Alan. Great story about the $377k proposal. Thanks, Noah
- Alan Weiss:Aw....I get a lot of that!
- Alan Weiss:I was just asked that in a speech this week. Generalize as much as you can to maximize your range of buyers and to prote
Alan, having bought some of your book I was interested in seeing what the new book was about. Putting aside the fact that you had problems with your kindle guy, I don’t see anything on Amazon.com about this new book. Nor can I find anything on Google searching for “weiss thrive” about it except that the book has arrived and you are have started shipping.
So, where do I find out more about it?
Also, please do not make the mistake of just sending from some place home, but do take advantage of Amazon and co; there is a reason why people want to go through there.
Mainly for convinience. I for example mostly order english books through Amazon UK as it is the easiest way to get books over here.
If you need to ship just from home, do add an international option.
The book is described on my web site. It will be on Amazon soon. I understand what’s good for you, but I have to do what’s good for most and for me. I’ll certainly try not to make mistakes. Thanks for all the advice.
I received your book “Thrive” today – can’t wait to read it – thank you!
Thanks for letting me know! I hope you enjoy reading it as much as I did writing it!
I already love the first chapter and can’t tell you how many times I enjoyed your humor/wit and have already am ‘owning’ your content – for example “Wishing gains you nothing, but decisions can change everything.” And the bumper car/priorities analogy – priceless!
I think I love you….
Everyone does!
Alan,
Received my copy yesterday and read it last night. Hard to find words that describe how much I value the opportunity to own this book. Only you could have written this book which integrates your experiences insights vast education and contemporary examples to illustrate your points.
Thank you for writing this book and including the list of Books to Thrive!
Before reading this book, I would have been concerned about those poor cows in the countryside – not anymore. I hope this doesn’t offend any cows.
Now I need to go – dominatrix is waiting with a toaster.