|January 17, 2012|
|Dear Dr. Weiss:|
|This note is a response to your letter to Mr. Horton, who asked me to research and respond. Thank you for taking the time to speak with me and for assisting fellow passengers on board flight 1758 with their carry on items when you traveled to Boston on January 14.
Indeed, there is simply no excuse for the poor demeanor of our flight attendants. We are required to assist our customers who have disabilities or medical needs with their carry on items if asked during the boarding process, while inside the aircraft cabin and when deplaning. If a flight attendant feels that he or she can’t assist, then ground personnel should be called aboard to assist. I apologize for the lack of assistance on our part.
Dr. Weiss, we appreciate the time you have taken to contact us. We can assure you that your comments were forwarded to the appropriate Flight Services Manager for internal review and counseling purposes. It would be our pleasure to welcome you on board future flights.