Your customers’ problems are not your problems. Too many consultants who work with small businesses allow their buyers to delay payments because of poor cash flow or other issues they’ve brought on themselves. Once you do that, you’re at the bottom of the priority pile and you may never be paid. The gas company, the mortgage people, the venders who insist on being paid will be paid. Those who aren’t demanding won’t be. You have a legal contract. You’re not a social welfare agency.
And this, by the way, is why you never attempt to have friends as clients.
I think it was Peter Drucker who said, “The point of a business is to have a customer.” I’d never argue with an icon, but I might add, “….a paying customer.”